“How likely are you to recommend the NWDC?” – Please tell us!

From September 2024, the NWDC is running the third instalment of its customer satisfaction survey, using the Net Promoter Score method.

The aim is to constantly improve on NWDC’s  Net Promoter Score. Every year’s outcome becomes our new baseline from which to improve our customer service offering.

The NWDC invites all its followers, subscribers, tenants, clients and stakeholders to take the 1-minute poll.

You can even include a special mention regarding a specific NWDC department or employee.

Your input matters to us!

All responses collected are ANONYMOUS.

NWDC’s annual Customer Satisfaction Survey is in line with the Batho Pele Principle of CONSULTATION.

– We support the view that all stakeholders should be consulted on the nature, quantity and quality of services rendered and be given the opportunity to provide feedback.